Terms & Conditions

terms & conditions

This Agreement governs the terms and conditions of the use of Brilliant Bins, Inc. (“Brilliant Bins”) services and is between you (“Customer”), as an authorized user of such services, and Brilliant Bins. By submitting a Request for Service, you confirm receipt of and acceptance of this Agreement.

1. SERVICE

Brilliant Bins provides mobile trash and recycle can cleaning and power washing services for residential and commercial properties.

2. CUSTOMER RESPONSIBILITES

Brilliant Bins is a next day service.

NEXT DAY SERVICE: The Customer is responsible for placing cans curbside for pickup on trash collection day. Cans should remain empty and left curbside the next day until 6PM to be cleaned. If cans cannot be left curbside, please leave them by the garage or side of the house. If any trash or recycle is placed in the cans it must be bagged. Cans with unbagged trash are unable to be cleaned.

Stickers will be placed on the cans being cleaned during the first visit. Cans may not be rotated or substituted at any time.

GATED COMMUNITY ACCESS

The Customer is responsible for notifying the community’s guard house or for providing a gate code to Brilliant Bins to access the gated community. If the technician is not able to gain access on the scheduled service date, the technician will make an attempt to contact the customer.

AVAILABILITY

Payment will not be refunded in the event of a missed service due to access issues. It is the Customer’s responsibility to request a rescheduled cleaning and pay a $20.00 additional service visit fee. Once the $20.00 additional service visit fee has been paid, Brilliant Bins will make every effort to service the Customer’s cans on the next scheduled service visit to the area. If a rescheduled cleaning is not feasible due to route scheduling, the Customer will not be billed for an additional service visit and cans will be cleaned on the next scheduled service visit.

RESCHEDULING

If out of town or on vacation, Brilliant Bins has a rescheduling feature controlled by the customer. It is the Customer’s responsibility to login to their account and reschedule ahead of cleaning day.

CONTENTS OF CANS

Trash and recycle cans MUST be free of the following materials:
* Unbagged trash and recyclables
* Unbagged animal waste and any other fecal matter
* Chemicals, paint, glue, oil, ashes, human waste, other adhesives
* Other hazardous waste of any kind
* Building materials (plaster, stucco, concrete, etc.)
* Yard debris (leaves, branches, etc.)

CONDITION OF CANS

Trash and recycle cans should be in good working condition and not be in such disrepair that would cause damage to the cleaning equipment or prevent Brilliant Bins from cleaning the cans properly. Any significant damage noted by the technician will be reported to the Customer upon the first cleaning.

If Brilliant Bins arrives to perform service and the above conditions are not met, the service cannot be completed and payment cannot be refunded.

3. BRILLIANT BINS RESPONSIBILITIES

If Brilliant Bins fails to provide its services on the scheduled date of service for a reason other than the Customer failing to meet its responsibilities in the paragraphs above, Brilliant Bins will arrange for the service to be performed on the next possible area visit. If a rescheduled visit is not practical or possible, the Customer will receive a credit on a future invoice for the missed service.

In the event of inclement weather or equipment failure which prevents Brilliant Bins from operating, a notice will be sent to the Customer and services will be rescheduled.

4. CHARGES

AUTOMATIC PAYMENTS

Payment for recurring services are automatically processed the first of the month in which services are scheduled to take place. Brilliant Bins will charge the Customer’s debit or credit card on file for the appropriate service plan fee.

DECLINED PAYMENTS

Brilliant Bins will notify the Customer in the event payment is declined. Our system will make automated attempts to reach customer to capture a new form of payment. Unfortunately we cannot service until payment is made.

5. CANCELLATION OF SERVICE

Service may be cancelled at any time by logging into your account or sending an email to info@brilliantbincleaning.com. If the cancellation request is received PRIOR to the next automatic payment, no additional charges or services will take place. If the cancellation request is received AFTER a payment has been processed, services will be provided that month and both charges and services will terminate thereafter.

CANCELLING AFTER FIRST CLEANING

If the Customer requests recurring service (Monthly, Bi-Monthly, Quarterly) and cancels after the first cleaning, the Customer will be charged for a One Time cleaning minus any previous payment.

6. MODIFICATIONS

CHARGES

Brilliant Bins reserves the right to change prices or implement new charges for use of its services at any time. Any changes in pricing will be communicated to the Customer by email prior to the changes going into effect. The Customer has the option to continue or discontinue the service at any time. Continued use of the service after such changes are communicated to the Customer by email constitutes the Customer’s acceptance of the modified charges as communicated to the Customer.

7. GOVERNING LAW

The terms and conditions contained in this document are governed by and construed in accordance with the laws of the State of Florida. The Customer irrevocably submits to the exclusive jurisdiction of the courts in each state or location.

privacy policy

Privacy Policy

Last updated: May 25, 2023

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Brilliant Bins.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: Florida, United States
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to Brilliant Bins, accessible from www.BrilliantBinCleaning.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

• Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read “Where can I change the settings for disabling, or deleting local shared objects?” available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_

• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: What Are Cookies?.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

• Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

• Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.

• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

• To manage Your requests: To attend and manage Your requests to Us.

• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.

• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.

• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation

• Protect and defend the rights or property of the Company

• Prevent or investigate possible wrongdoing in connection with the Service

• Protect the personal safety of Users of the Service or the public

• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: info@brilliantbincleaning.com